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Delivery

Delivery to the United Kingdom only

All delivery timescales are subject to product and delivery slot availability. Small parcels may be delivered via Royal Mail. Delivery is next working day subject to availability. However, delivery may take up to five working days.

The contents of your order and your delivery postcode area will determine which delivery services you will be offered. We do not deliver to Post Office (P.O.) boxes or shipping agent addresses.

Alistair Stewart will select the most appropriate carrier for your goods, and delivery will be between the hours of 7am and 6pm. We are unable to confirm a time.

Whilst every reasonable effort shall be made to keep to any delivery date, time of delivery shall not be of the essence and Alistair Stewart shall not be liable for any losses, costs, damages or expenses incurred by the customer or any other person or company arising directly or indirectly out of any failure to meet any estimated delivery date. The risk in the goods shall pass from the company to the customer upon delivery of such goods to the customer.


Returns

We offer a full refund or exchange if for any reason you are not happy with your purchase.  All we ask is that you return it within 30 days, and do so by Special Delivery. The returned goods must be unworn and in a resalable state, with their original box, packaging and accessories. Any refund that is due to a manufacturer's fault or other defect, will include a full refund of any postage costs you incur. Please note that we reserve the right to withdraw this returns policy if we believe the customer has not acted in good faith. Please note for any specially-ordered items where we have specially arranged the order with our suppliers, we can only offer exchanges on returns.
 
Please post returns to the following address:

Alistair Stewart Jewellers
8-10 New London Road
Chelmsford
Essex
CM2 0SW

This returns policy does not affect your legal rights.

Cancellation of Orders
You are able to cancel your order prior to shipping with no cost penalty being incurred and full credit of your account if monies have already been taken. You can cancel an order by following the links on the Alistair Stewart website, or by phoning us on 01245 267 089